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Title ENROLLMENT & MATCH SUPPORT SPECIALIST
Location Midland, MI
Job Information

POSITION SUMMARY : This full-time position changes the lives of at-risk youth through extensive case management and making and supporting 1-to-1 matches between vetted adult volunteers and children. This works requires a high degree of independent judgment and following stringent standards and practices. Key focus areas include child safety, creating positive impacts for youth, fostering constructive and satisfying relationships, and a strong sense of affiliation with BBBS.

REPORTS TO: Director of Mentoring Programs

KEY RESPONSIBILITIES:

  • Follow-up with all volunteer and enrollment inquiries quickly and efficiently.
  • Conduct volunteer enrollments, which include: individual orientations, interviews, home visits, checking references, and performing background checks.
  • Facilitate client enrollments including: parent/child interviews, child safety education, home visits and therapeutic inquiries.
  • Assess and refer families for additional services as needed.
  • Make match recommendations and facilitate the match kick-off meeting.
  • Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures.
  • Identify child safety issues for volunteers, children, and their families. Serve as a mandatory reporter for any suspected child abuse or neglect.
  • Review enrollment information, provide written comprehensive assessment and make recommendations for participation in the program.
  • Record all match support, enrollment and communication in the AIM database according to BBBSA and agency standards.
  • Continually assess the match relationship focusing on: child safety, match relationship, positive youth development and volunteer satisfaction.
  • Work with supervisor and team to implement best-practice tactics, tools and training to empower volunteers to meet the individual and ongoing needs of their mentee.
  • Identify real and/or potential problems and barriers, address and resolve immediately.
  • Provide training and resources for all participants.
  • Ensure all pre- and post-surveys are completed in a timely manner to measure the impact taking place and program effectiveness.
  • Identify and promote re-engagement of volunteers and youth. Conduct re-assessment updates as needed for youth or volunteers.
  • Participate in agency volunteer recruitment efforts and actively engage in agency events & fundraisers.

QUALIFICATIONS: Bachelor’s degree in social services, human services or related field. Prior experience with a youth-serving organization preferred. Must have excellent communication, conflict management, and interpersonal skills. Relates effectively with diverse groups of people from varied social and economic segments of the region. Must have car, valid driver’s license, and meet state required automobile insurance minimums.

Please include Cover Letter & Resume by June 2nd.

Apply Now


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